1. Eligibility for Refunds

Customers may request a refund within 10 days of purchase if:

  • The item is defective, damaged, or incorrect.

  • The order was not delivered within the expected timeframe.

  • The item is unused and in its original packaging.

2. Refund Process

  • Submit a refund request via email at contact@jendalmaonline.com with order details and proof (e.g., photos).

  • We will review and process eligible refunds within 5-7 business days.

  • Refunds will be issued via the original payment method (Stripe or other applicable methods).

3. Non-Refundable Items

  • Digital products and downloadable content

  • Items marked as Final Sale

4. Shipping Costs

Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

5. Governing Law

Refunds are processed under UK law, with consideration for consumer rights in Gambia.