Effective Date: 01 January 2025

1. Introduction

Jendalma Online (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our mobile app.

2. Information We Collect

We may collect the following information:

  • Personal Information: Name, email, phone number, billing/shipping address
  • Payment Information: Processed securely via Stripe (we do not store card details)
  • Location Data: To facilitate shipping and personalized recommendations
  • Usage Data: Analytics and app usage behavior (collected via Google Analytics)

3. How We Use Your Information

We use your information to:

  • Process orders and payments
  • Provide customer support
  • Improve our app and services
  • Comply with legal obligations

4. Data Sharing & Third-Party Services

We only share data with trusted third parties when necessary:

  • Payment Processing: Stripe
  • Analytics & Performance: Google Analytics
  • Legal Compliance: As required by UK law

5. User Accounts & Authentication

Creating an account is optional but allows for a better shopping experience, order tracking, and faster checkouts.

6. Age Restrictions

Our services are intended for users 18 years or older. If you are under 18, you may only use the app under parental supervision.

7. Your Rights & Choices

  • You may request access, correction, or deletion of your personal data.
  • You can opt out of marketing communications at any time.

8. Governing Law

This Privacy Policy is governed by UK law, but users in Gambia are subject to applicable local regulations.

For any concerns, contact us at [email protected].

9. Data Deletion

You have the right to request the deletion of your personal data. To request data deletion, please contact us at [email protected] with the subject “Data Deletion Request.” We will process your request within 10 days unless we are required to retain certain data for legal or compliance reasons.